Data Deletion
Last updated: April 4, 2026
Your Right to Data Deletion
Under the General Data Protection Regulation (GDPR), you have the right to request the deletion of your personal data. TailHarbor is committed to respecting this right and making the process straightforward.
What Data We Delete
Upon receiving a valid deletion request, we will permanently remove:
- Your account information (name, email, profile picture)
- Saved favourites and search preferences
- Contact enquiry history
- Any other personal data associated with your account
What We Cannot Delete
Certain data may be retained where required by law or legitimate interest:
- Anonymised analytics data (not linked to your identity)
- Data required for legal compliance or dispute resolution
- Contact enquiries already forwarded to shelters (you should contact the shelter directly for their records)
How to Request Deletion
You can request data deletion in the following ways:
Option 1: Delete Your Account
If you have a TailHarbor account, you can delete it directly from your account settings. This will immediately remove your account and all associated data.
Option 2: Email Us
Send a deletion request to privacy@tailharbor.eu with the subject line "Data Deletion Request". Please include the email address associated with your account so we can locate your data.
Processing Time
We will process your deletion request within 30 days of receiving it, as required by the GDPR. You will receive a confirmation email once your data has been deleted.
Facebook & Instagram Data
If you have interacted with TailHarbor through Facebook or Instagram, you can also manage your data through Meta's settings:
- Go to Facebook Settings → Apps and Websites
- Find TailHarbor and click Remove
- This will revoke our access to any data obtained through Facebook/Instagram
Contact
For any questions about data deletion, contact us at privacy@tailharbor.eu.