Privacy Policy
Last updated: April 4, 2026
1. Who We Are
TailHarbor ("we", "us", "our") operates the website tailharbor.eu and associated services. We are a European pet adoption aggregator that connects prospective adopters with rescue shelters across Europe.
2. Data We Collect
We collect the following types of information:
- Account information: When you create an account via our authentication provider (Clerk), we receive your name, email address, and profile picture.
- Usage data: We collect anonymous analytics data including pages visited, search queries, and interactions with animal listings. This is processed via Google Analytics.
- Favourites and saved searches: If you save animals or searches, we store these preferences linked to your account.
- Contact enquiries: When you contact a shelter through our platform, we store the enquiry details to facilitate the connection.
3. How We Use Your Data
We use your information to:
- Provide and improve our services
- Save your favourites and search preferences
- Facilitate contact between you and animal shelters
- Send service-related notifications (if opted in)
- Analyse usage patterns to improve the platform
- Display relevant advertisements via Google AdSense
4. Legal Basis (GDPR)
We process your personal data under the following legal bases:
- Consent: For analytics cookies and marketing communications
- Legitimate interest: For service improvement and fraud prevention
- Contract performance: For providing account-based features
5. Data Sharing
We do not sell your personal data. We share data with the following third parties only as necessary:
- Clerk — Authentication and account management
- Google Analytics — Anonymous usage analytics
- Google AdSense — Advertising (subject to Google's privacy policy)
- Cloudflare — Content delivery and image storage
- Meta (Facebook/Instagram) — Social media integration and advertising pixels
- Animal shelters — When you submit a contact enquiry, your details are shared with the relevant shelter
6. Cookies
We use cookies for authentication, analytics, and advertising. You can manage cookie preferences through your browser settings. Essential cookies required for the site to function cannot be disabled.
7. Data Retention
We retain your account data for as long as your account is active. Usage analytics are retained in anonymised form. You may request deletion of your account and associated data at any time.
8. Your Rights
Under the GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Erase your data ("right to be forgotten")
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, contact us at privacy@tailharbor.eu.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including encryption in transit (TLS), secure authentication, and access controls.
10. Children
Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children.
11. Changes
We may update this policy from time to time. Material changes will be communicated via the website. Continued use of the service constitutes acceptance of the updated policy.
12. Contact
For privacy-related enquiries, contact us at privacy@tailharbor.eu.